Six years of Customer Service Excellence success

The University Library is celebrating another successful Customer Service Excellence (CSE) accreditation, marking six consecutive years of recognition for the quality of its services.

The Library also gained an additional Compliance Plus award, bringing its total to 18 Compliance Plus elements.

This achievement reflects the dedication of staff across the Library and was supported by particularly strong work on customer satisfaction feedback and the partnerships the Library has fostered and supported, which the CSE assessor described as "tremendous."

More information about the Customer Service Excellence scheme.